Photo gallery
POLICIES
Punctuality
We encourage you to arrive 5-10 minutes early to your appointment so we can get you settled with a beverage, and you have a moment to chill out before we get started. During Covid, we ask that you arrive as close to o=your appointment time as possible - to keep numbers down in the building and avoid congestion at the door.
If you’re running late, give us a call— preferably before your appointment time has begun. If you will be more than 15 minutes late, we may need to reschedule your appointment to avoid the ripple effect into other clients’ appointment start times. We will do our best to modify your service to accommodate you.
Cancellations
Life happens, we totally get it. We work around your busy schedule, so we ask that you give at least 24 hours notice when you’re unable to make your appointment in our busy schedules.
We know not all circumstances come with advance notice — so we’ll be understanding as long as it does not become a trend. Last-minute cancellations prevent us from accommodating our wait-list, and leave our stylists with missed opportunities to make someone’s day, and make a living.
No Shows
Waiting on people sucks. Imagine if your friend just didn’t show up to plans.
And then, simultaneously $30 just disappeared from your wallet. That would really suck, wouldn’t it?
We send email reminders when you book your appointment as well as a few days before.
Our time is our livelihood, so please don’t leave us hanging.
Give us a call, shoot us an email — we can reschedule & try to fill that slot.
50% of your scheduled service will be charged for any no-show appointments.
Corrections
If you are not entirely satisfied with the final result, kindly let us know within two weeks of the original service date. It’s not awkward, it’s not weird & no, we won’t be mad at you — after all, we strive to make you and your hair happy! Any correction request made after two weeks from the original service date will be under the discretion of management. Corrections must be scheduled with the stylist that performed the original service.
Please keep in mind that if you try a new colour or cut and you decide it’s not the colour or cut for you, that does not qualify as a correction; however, we will do our best to get you in as quickly as possible to get you feeling like you again.
Kiddos
We love kids! We also want them to stay safe. Salons are full of dangerous, sharp, hot, and inedible things. If you have a kiddo needing a haircut, bring ‘em in! If you’re bringing your kiddo(s) to your appointment, please make sure they’re well-occupied and well-behaved and not interrupting other clients’ experiences at the salon -- sometimes it’s their only Me Time away from their kids.